Long-Term Care Challenges
Conflict: Team Confrontations
and
Negative Staff Behaviors
Order# CE643
Presented by Georgia Stevens, PhD, APRN, BC
interactive discussion
20 minutes
$150 purchase; $75 rental
Director of Nursing Doris Alderman has seen what happens when conflict gets out of control and she puts a stop to it before it happens.
Conflicts with supervisors, co-workers, family members and residents are discussed. You'll find out from the nursing assistants what situations trigger conflict plus great suggestions for: conflict prevention; immediate resolution; ideas for constructive team building; and strategies for letting go of anger, frustration and other negative behaviors. Don't let conflict result in extended disruption of care. Filmed at FutureCare, Canton. Part of the "Conflict" series.