Order# CE643
Presented by Georgia Stevens, PhD, APRN, BC
interactive discussion
20 minutes
$150 purchase; $75 rental
Director of Nursing Doris Alderman has seen what happens when conflict gets out of control and she puts a stop to it before it happens.
Conflicts with supervisors, co-workers, family members and residents are discussed. You'll find out from the nursing assistants what situations trigger conflict plus great suggestions for: conflict prevention; immediate resolution; ideas for constructive team building; and strategies for letting go of anger, frustration and other negative behaviors. Don't let conflict result in extended disruption of care. Filmed at FutureCare, Canton. Part of the "Conflict" series.
Phone: 800-328-7450 | Fax: 410-706-8471
Copyright © MedSchool Maryland Productions and Video Press, University of Maryland School of Medicine
