1. Can I get a free preview?
   While we do not offer free previews of our programs in total, we do offer short clips of most of our programs online. If you need to see the whole program before purchasing, you are welcome to rent the video for up to four weeks at the cost of $75. If you decide that you would like to purchase that video (or any other video in our catalog), the rental fee will be deducted from the purchase price.
2. I want to rent a video for a specific play-date, can I order now and have it shipped later?
   Absolutely! Just be sure indicate in your order the date you want the video delivered by. If you are ordering online you can add this note in the "other contacts" box on your order submission form, or contact us by e-mail, fax or phone.
3. I need a video right away; can you send it over-night shipping?
   Express shipping within the United States is available at the additional cost of $25 for next-day air or $15 for second-day air. However, to be sure your order is processed immediately, you must place your order by phone (1-800-328-7450. Monday-Friday, 9AM-4PM EST).
4. How do I purchase a program that I have rented?
   Call our office at: 1-800-328-7450. Of course, the rental fee is deducted from the purchase price, so you will only need to pay the balance. You may then keep the rented video, or return it for a fresh copy at no extra charge.
5. I can't get the video clips to play on the website, what do I do?
   Our video clips require Flash Player 8.0 or later installed in your browser to play correctly. You can download Flash Player for free at http://get.adobe.com/flashplayer/. If you have additional problems please contact our office.
6. Do you provide digital versions of your videos?
   We understand the needs of educators are changing and while we do not currently offer digital versions of our videos, we can arrange a digital license agreement at no extra charge. For information on obtaining a digital license please call our office at: 1-800-328-7450.
7. Do you offer discounts for non-profit or government organizations?
   Our videos are intended for non-profit, educational and/or government use, therefore the list prices for all of our videos are set accordingly. We do not charge additional shipping & handling charges for standard Ground UPS shipping. While we do not offer discounts based on the nature of any client's organization, we do have sales periodically that are available to everyone. To find out about our current special offers visit our ordering information page or subscribe to our news feed.
8. Can I place an order and have you bill me?
   Video Press accepts Purchase Orders (PO). All Purchase Orders MUST BE FAXED to 410-706-8471.
9. Do you issue Continuing Education Credits (CEC)?
   Our videos are primarily used in continuing education, staff development and college courses across the United States and Canada. However, Video Press does not issue continuing education credits directly.
10. Can I suggest a topic for future production?
    Suggestions for elder care training topics are always welcome and should be e-mailed to videopressmail@som.umaryland.edu. We are also pleased to develop production budgets and work with clients on specific projects. For more information on MedSchool Maryland Productions and Video Press services, check out our production services page.

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Contact us: 800-328-7450
videopressmail@som.umaryland.edu

Phone: 800-328-7450 | Fax: 410-706-8471
Copyright © MedSchool Maryland Productions and Video Press, University of Maryland School of Medicine

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