Family Neglect: Precipitating Outrage
Order# AB406
Presented by Georgia Stevens, PhD, APRN, BC
interactive discussion
20 minutes
title price: $150; $75 rental
Family members often present the most difficult care challenges. Neglecting or ignoring family concerns or inappropriate response to family concerns creates significant, stressful and costly issues in long-term care.
This video identifies situations which can precipitate family outrage and provides staff effective tools to respond to even the most difficult family members. Filmed at Alice Manor.
Topics: working with family members, managing expectations, communication, making good impressions
Audience: Long-term care staff and students in health professional career training programs
This program is part of the series "Neglect: the Most Frequent Abuse in Long-Term Care."
| Neglect: the Most Frequent Abuse in Long-Term Care |
|
| Personal Care ADL Neglect (AB404) | Family Neglect: Precipitating Outrage (AB406) |
| Behavioral Neglect: Triggering Aggression (AB405) | Hidden Neglect (AB407) |