Long-Term Care Challenges

Conflict:
The Disruptive, Chaos Creating Resident

Order# CE644
Presented by Georgia Stevens, PhD, APRN, BC

interactive discussion
20 minutes
$150 purchase; $75 rental

Nursing assistants share their experiences of handling the disruptive resident with behaviors destructive to other residents, staff and the entire community. They use distraction, redirection and resident swapping. They try walking away, teaming with other staff members, setting limits or requesting a psychiatric evaluation. They talk about their successful approaches and identify prevention strategies.

When disruptive residents make unfounded complaints about care to their family members or nursing home administrators this can become a nightmare, even ending a professional career. Find out ways to make sure this doesn't happen. Filmed at FutureCare, Canton.

Topics: disruptive patients, managing complaints, conflict prevention
Audience: Staff working in long-term care and adult day care. Students in allied health training programs.

This program is part of the "Conflict" series which focuses on conflict prevention and resolution in a variety of situations.

Conflict
Team Confrontations and Negative Staff Behaviors (CE643)	The Disruptive, Chaos Creating Resident (CE644)

 

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